Information Systems Technician

Sand Springs, Oklahoma
Information Systems
02-12-2021
Municipal Building
17.80  Hourly
Full Time with Benefits
Monday Through Friday, Occasional Callout

JOB SUMMARY:     Provides first line support of users requiring assistance with information technology and software issues with a virtual desktop environment.  Perform a variety of complex and highly technical jobs to include virtual servers and local area networks.    

MAJOR DUTIES:

  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software applications
  • Answer help desk phone calls and emails; assist end-users with hardware and software problems
  • Receive assets, move equipment within and/or between facilities, execute equipment replacement activity and update asset management system to reflect work performed
  • Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by vendor maintenance agreements Monitor, verify and report employee non-compliance to policy and procedures.
  • Test and install OS and software updates/upgrades in a virtual environment.
  • Maintain hardware inventory.
  • Coordinate with vendors providing warranty repairs.
  • Coordinate timely repair of PC equipment covered by maintenance agreements
  • Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
  • Create and disable virtual network user accounts; perform password re-sets
  • Participate in the on-call rotation for after hours and weekend support
  • Provide set-up and take-down of projectors and laptops at special meetings as needed
  • Train and orient users on use of hardware and software
  • Perform other related duties as assigned

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent
  • Two-year's experience and/or training in configuring, installing and supporting personal computers, network operating systems and associated automation applications
  • Technical certification or vocational training in the installation and maintenance of PC's in a network a plus but not required
  • Valid Oklahoma Driver License

ADDITIONAL INFORMATION:

KNOWLEDGE REQUIRED BY POSITION:

  • Knowledge of Microsoft Office and other related software
  • Knowledge of computer operating systems and programs
  • Sill in computer networking
  • Skill in troubleshooting and problem solving of hardware and software issues
  • Skill in oral and written communication
  • Skill in managing multiple projects and assignments simultaneously 
  • Ability to provide excellent customer service
  • Ability to instruct other on basic operations of resources
  • Ability to troubleshoot and repair all types of hardware and software

SUPERVISORY CONTROLS:

  • The Information Systems Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES:

  • Guidelines include city and department policies and procedures, licensing agreements, and manufacturer's operations and maintenance manuals. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY:

  • The work consists of varied technical duties. Rapidly changing technology contributes to the complexity of the position.

SCOPE AND EFFECT:

  • The purpose of this position is to provide training and end-user support to city personnel. Success in this position results in the increased proficiency of employee information technology usage

PERSONAL CONTACTS:

  • Contacts are typically with Vendors, Department Heads, and Employees.

PURPOSE OF CONTACTS:

  • Contacts are typically to give or exchange information, to resolve problems, and to provide services

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work is typically performed while sitting at a desk or while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Must be willing to work days, nights, weekends, and holidays.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

  • none